We would like to extend our sincerest apologies for the recent incident that may have affected your experience with our product.

We have conducted a thorough investigation to understand its root cause and to determine the best course of action to prevent similar occurrences in the future.

Root Cause Analysis: There was an influx of requests to our server that caused a degradation in performance.

Resolution: The issue has been resolved after clearing the queue for requests and advising smaller requests for the time being.

Remediation items: We have taken this incident as an opportunity to improve our systems and processes. We are currently investigating a way to allow our system to take on large workloads with no slowdown in performance.