Description: On April 29th, internal monitoring system alerts were triggered by errors which potentially could have affected Learn365 (LMS365) users' ability to upload files within the platform.

Root Cause Identification and Analysis: The root cause of the incident was identified as code changes related to the uploading documents action. These changes led to transient crashes in the app service, potentially impacting users' ability to add learning content.

Resolution: To resolve the issue, the problematic section of the code was swiftly fixed, restoring normal functionality for file uploading within the Learn365 platform.

Remediation Items: As a response to this incident, we are taking the following steps to prevent similar issues in the future:

1. Review of Internal Monitoring and Testing Processes:

* Despite the lack of concrete evidence that customers were affected, we used this incident as an opportunity to review our internal monitoring and testing processes.
* We are enhancing our monitoring system to better detect and respond to similar issues in the future.
* Our testing procedures will also be strengthened to prevent code changes from causing disruptions to critical functionalities such as file uploading.

We apologize for any inconvenience caused and appreciate your patience and understanding during this incident. If you encounter any difficulties with file uploading, please do not hesitate to contact us.